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Have you ever had an argument with someone and tried to talk about it later, only to get into it all over again? Have you ever had an email exchange go terribly wrong? What about dreading a confrontation of some kind, doubting that you’ll be able to express yourself well and get to some resolution? There are some very specific things we can learn to do and to not do that could serve to avoid these conflicts and impasses in all types of business and personal relationships, or at the very least diffuse things significantly. There are many gifts waiting for us and for our relationships as we l
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