November 13th 2013: The Digital Insurer: Customer Centricity Trends

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Technology Revolution: The Future of Now

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November 13th 2013: The Digital Insurer: Customer Centricity Trends – Part 2

Today’s buzz: Insurance. The insurance industry is on a paper-to-digital journey that will affect every aspect of its business – especially the customer experience. Really? We can only hope they’ll finally get it right. The experts speak. Kathy Ann Hutson, IBM: “The consumer's connected life, where everything is intelligently connected, opens up the possibility for refreshed thinking in the insurance industry.” Deb Smallwood, Strategy Meets Action: “Innovation distinguishes between a leader and a follower.” (Steve Jobs) Nathan Golia, Insurance & Technology: “There you can compare insuran

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Featured Guests

Kathy Hutson

Kathy Hutson is Global Insurance Segment Leader for IBM Global Insurance, specializing in technology solutions that help insurers develop compelling customer experiences and winning distribution strategies. She has over 14 years of experience in the Financial Services Industry working with insurance companies globally, including roles at Citigroup, the New York State Insurance Department, and McKinsey & Company. Kathy has a Master’s Degree in Public Policy from the Harvard Kennedy School and a Bachelor of Arts in Economics and English from Lafayette College.

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Deb Smallwood

Deb Smallwood is the founder of Strategy Meets Action (SMA), a strategic advisory services firm offering research, advice, and consulting for insurers and solution providers in the insurance industry. Deb’s mission is to help insurers make wise technology investments and maximize the business value through the power of innovation enabled by technology. She helps insurers re-think and re-energize while aligning their business and IT plans for competitive advantage. Highly respected and acknowledged as an industry leader for her strategic thinking, thought-provoking research, and consulting skill, Deb is a frequent keynote speaker at major insurance industry events. She is also a recognized co

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Nathan “Nate” Golia

Nathan “Nate” Golia is Senior Editor of Insurance & Technology (I&T). He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. Nathan is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, he worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of SUNY College at Buffalo and a proud Western New York native.

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Pat Saporito

Pat Saporito is a senior director in the Global Center of Excellence for Analytics, where she helps customers improve their business performance. Prior to SAP she led Teradata’s Insurance & Healthcare Consulting Team and was Director, META Group’s Insurance Research Service. She has over 20 years in analytics, data warehousing and information mgmt.

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