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Dealing with conflict in the workplace is critical if you want to be promoted. Keeping cool means learning how to effectively deal with the Sherman Tanks, Grenades, and Snipers at work. Deanne takes the mic and addresses this issue. Deanne will discuss the conflict triggers, and how to deal with each of these difficult personalities. She will also address how to help customers calm down, and the trigger words to avoid and calming phrases that are effective with peers and customers. You will walk away with actionable strategies and actions to deal with your difficult person. You will want to ta
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