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How can your company establish a quality process that works across multiple countries and multiple cultures? How do you manage the tension between global standards and local needs? Kathy Bergeson, chief quality officer for AmAsia3 and judge in the Malcolm Baldrige National Quality Award Program shares insights on how your company can create & implement a global quality process that is holistic, nimble AND sustainable. What makes the Baldrige framework so successful that for companies that internalize it? What about the Gandhi (India), EFQM (EU)& other national quality Awards? A member of the C
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