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The expectation of IT and the CIO has risen to the point that innovation and finding value outside of operations is a necessity. IT can no longer just allow projects to keep running, but in many cases, working on new ideas to improve simply doesn’t fit the resource plan. But what if through Lean Manufacturing inspired principles, IT was able to gain some head room to invest in innovation within IT and the rest of the business? This was the idea at Steelcase, where focusing on continuous improvement meant getting the entire IT organization to adopt the vocabulary of the factory floor. So how di
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