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The “Art of Wow” is a business movement that promotes the emphasis of supreme customer service. With a competitive spa industry, creating methods of “wowing’” customers is a strategy that businesses are using to keep their customer base. Beverly Miller is the owner of Tranquility Spa in St. Charles, Illinois. Bev has had as her primary mission to be a spa that serves customers with that wow factor to keep customers coming back. As a patron at Tranquility for many years, I am impressed with the customer service that Bev offers. From the easy to navigate website, to the receptionists greeti
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