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Charles is the CEO of Trusted Advisor Associates, a company he founded in 1997. He has an MBA from Harvard and an undergraduate degree in Philosophy from Columbia, and has been consulting since 1976.
Charles is the co-author, along with David Maister, of The Trusted Advisor (2000), a book that addresses the components of trust, the process of trust creation, and a series of key trust “tools,” all from the perspective of a professional services firm. He also wrote Trust-Based Selling: Using Customer Focus and Collaboration to Build Long-Term Relationships (2005).
X's & O's (with Miles Austi
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