Join Chris and his guest Shep Hyken as they explore the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. They will discuss some of Shep’s 52 Amazement Tools–like ”Ask the extra question” and ”Focus on the customer, not the money”–are simple, clear, useful for almost anybody, and supported with compelling research and stories. In addition, they will discuss Shep’s practical and proven approaches regarding: the difference between satisfied customers and loyal customers; the best customer service companies and why; what companies can do
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