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The Customer Edge with Game Changers, Presented by SAP

The Customer Edge with Game Changers, Presented by SAP

Wednesday at 12 Noon Pacific

October 22nd 2014: Special Encore Presentation: Ultimate Makeover: Field Service Reps into Customer Ambassadors

The buzz: Field service. Does your company consider field service a cost center, with an eye on minimizing costs while delivering exceptional customer service? News flash! Successful companies are evolving their customer engagement strategies, using field service reps’ front-line interactions as a critical touch point in strengthening customer relationships and driving new revenue opportunities. Ready for a makeover? The experts speak. John Ragsdale, Technology Services Industry Association: “In many companies, field service is the last organization in desperate need of a complete overhaul.

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Wednesday at 12 Noon Pacific Time on VoiceAmerica Business Channel
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Featured Guests

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John Ragsdale

John Ragsdale is vice president of technology and social research for the Technology Services Industry Association (TSIA). He drives TSIA's technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders.
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Hansen Lieu

Hansen Lieu is a Director of Product & Solutions Marketing at SAP. He has over 22 years of experience in the software industry, in development, implementation, product management, and marketing.
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Sumair Dutta

Sumair Dutta is the Chief Customer Officer for The Service Council™ (TSC). In this role, Sumair is responsible for new member acquisition, member engagement, community expansion, as well as the development and expansion of TSC’s Smarter Services-oriented research agenda and portfolio.
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