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The buzz: Retail. ‘Tis the time for seasonal hiring, especially in retail. But as 82% of retailers increasingly hire contingent, intermittent, and consultant employees, they need to engage and understand this part-time workforce to ensure an optimal shopping experience all year. Any lessons here for non-retailers?
The experts speak.
Brian Kilcourse, RSR Research: “In the age of the omni-channel shopper, consumers expect retail employees to be at least as well-informed about products and services as they are.”
Mukesh Nakra, Infosys: “The achievements of an organization are the results of the
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