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We each make thousands of decisions every day, and being intelligent beings, we really believe these decisions are rational. In reality, many of these decisions are in fact not rational because we all have inherent biases that skew our decisions one way or another. We discuss 20 of these biases; customer service is absolutely critical to running a successful business, building a loyal customer base and repeat business. We discussed 8 things that you should never say to a customer; You Tube has been turned into a moneymaking machine by a number of resourceful entrepreneurs. Find out who the top
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