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Managing to Make a Difference

Managing to Make a Difference

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December 08th 2016:Donna Cutting, CSP

Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service, is Larry Sternberg’s guest this week. Cutting is a dynamic and in-demand keynote speaker and a Certified Speaking Professional (CSP), as well as a highly acclaimed author. Her most recent book, “501 Ways to Roll Out the Red Carpet For Your Customers” was named one of the best business books of 2016 by Forbes. Learn more about Cutting and her thoughts on the mentoring relationship in this week’s episod

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Donna Cutting, CSP

Donna Cutting, CSP is the author of two books on customer service. Her most recent book, “501 Ways to Roll Out the Red Carpet for Your Customers,” was named by Forbes columnist Shep Hyken as one of the best business books of 2015. As the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, Inc., she leads a team of customer service experts that train organizational leaders turn prospects into delighted customers; and delighted customers into raving fans. Also an in demand keynote speaker Donna has presented, consulted and developed training programs for a variety of customers in the senior living and healthcare; hospitality and entertainment; financial; and other fiel
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