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Have you ever heard these comments? “The implementation was flawless; we fell down in the execution.” “No one stopped to consider the level of disruption this change would inflict on our people and operations.” “There was no contingency in the schedule for course correction or performance management.” “I didn’t know how to help my team through this change.” In Pattie's speaking and coaching practice, she hears these comments all the time; and always after the fact. Too often when we embark on re-organizations, mergers / acquisitions, system implementations or even just changing the
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