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The buzz: “Whoever said money can't buy happiness simply didn't know where to go shopping” (Bo Derek). Ongoing digital innovations in our hyper-connected world have dramatically impacted consumer buying behaviors and expectations, challenging retailers to change or become obsolete. Smart retailers are already taking action to avoid becoming dinosaurs. But is it too late for the laggards? The experts speak. Brian Kilcourse, Retail Systems Research: “Amazon and online sales is killing traditional retail, and what’s true there is going to be true throughout our economy” (U.S. President Barack Ob
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