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In this episode, host Dave Goldberg is joined by Jim Spohrer, Director of Cognitive OpenTech, former Director of IBM Global University Programs and IBM’s Cognitive Systems Institute Group, and co-founder of IBM’s first Service Research group. Throughout his career, Jim has led the development of a new science of service systems, often known as service science, management and engineering. Join Jim and Dave as they explore service science, discuss how to better understand cognitive systems, and delve into how to build them, understand them, and work with these systems in the world of higher ed.
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