The buzz: “We believe that energy utilities have an important role to play in ‘smart city’ initiatives” (ScottMadden). Smart city digital transformation stories are often about utilities-based municipal environmental services like electric mobility, smart grids, and even smart bins. To turn potential into practice, a city must embrace omni-channel citizen experience, harness assets and Internet of Things, engage smarter workforces, accelerate growth innovation, and re-platform core business processes. Coming to a city near you? The experts speak. Mike Eberhardt, SAP: “Strategy without tactics
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