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The buzz: “A friend contacted a local utility district to get water connected to his new house.. how he could electronically make his request. He could not” (Nathaniel Sheik, SoftSmiths). Utility customers today are smarter and more demanding than ever. Why? The emerging “energy prosumer” brings new levels of awareness and concerns about environmental and energy sustainability, reliability and pricing to utility-customer interactions, as well as greater addressable consumer spend. Will the adoption of cloud computing by Utilities help improve customer satisfaction?
The experts speak. Vanessa
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