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When we think of conflict and conflict resolution one of the things many people think about are ways to avoid it. For the leader, conflict avoidance is not an option. In fact, in today’s work environment, leaders and others need to know how to manage conflict and bring differences to a civil and productive resolution. Disputes and conflict are normal. To be effective in managing conflict, every leader needs to know What conflict is and How to approach and manage it when it comes? We will also discuss the mediation process which is a valuable human resource and conflict management tool in t
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