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In this episode, host Dave Goldberg welcomes Dr. Mark Goulston back to Big Beacon Radio. Mark is the author of "Just Listen," the top book on listening in the world, as well as "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life." A former UCLA professor of psychiatry and FBI and police hostage negotiation trainer, Mark also hosts “Prison Letters with Dr. Mark Goulston”, a weekly podcast where Mark reads letters sent to him from inmates and proceeds to empathize with the writer, as well as educate podcast listeners on what he discovers about their minds and th
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