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Startup Focus with Game-Changers, Presented by SAP

Startup Focus with Game-Changers, Presented by SAP

Tuesday at 9 AM Pacific /12 Noon Eastern

November 07th 2017:Encore: Beyond Offshoring: Customer Service Reinvented by AI

The buzz: “The customer’s perception is your reality” (Kate Zabriskie). Computers, mobile phones and devices listen, learn, speak in human-like cognitive interactions, thanks to Artificial Intelligence. Smart companies are marrying AI-savvy bots with a human touch to help customer service reps prioritize, respond better, and proactively offer solutions that may eliminate the need for service. Can AI revolutionize your customer service interactions and service models? The experts speak. Bejoy Narayana, Boodskapper: “I've never met anyone who likes calling a business. And no one wants to have to

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Tuesday at 9 AM Pacific Time/12 Noon Eastern Time on VoiceAmerica Business Channel

Featured Guests

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Bejoy Narayana

Bejoy Narayana worked at IBM until December of 2015 when he founded BoodsKapper, where he works as the CEO and Chief Product Architect. He brings 18 years of IT experience. He has expertise in SAP technologies and AI technologies.Bejoy holds an Engineering degree from India and an MBA from New York University - Leonard N. Stern School of Business.
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Dave Katona

In IT industry for over 20 years, Dave Katona works with startups at SAP helping mentor and drive go to market efforts for the Americas. He has had experience in sales and VP roles at multiple startups and large companies, including SAP and Salesforce. As Director of Market Enablement at Startup Focus, Dave leads market engagement, mentoring and strategic go to market activities with his partners.
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