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Over the past 20 years many healthcare organizations across the country began to put primary focus on Customer Service and the proven behaviors that created the best outcomes for their patients. One of those groups was The Studer Group, founded by Quint Studer, based on his experiences of turning a hospital in Chicago from a very poorly rated organization to a stellar organization in a very short period of time. The Studer Group was acquired by Huron Consulting Group in 2015. Today's show is a dialogue with two of the people who helped spread the successes of Studer Group to healthcare organiz
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