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Companies and numerous individuals seem to be making public apologies more often than in the past. The truth is that things go wrong. Sometimes you are disappointed by other people and sometimes you disappoint others. What’s the process for forgiving when a commitment has been broken or pain has been created? Can we truly forgive? Can we re-build trust? What can we do if there is no apology? Tune in to hear more and by the way to understand what to do if you need to offer an apology.
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