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Staying relevant today in business often requires scaling and growing the operation. In addition to addressing the critical processes and procedures to support growth, leaders can powerfully leverage culture to drive top line and bottom-line revenue growth. When done well, a healthy culture shows up with a vibrant, engaged workforce that is focused on outstanding customer service and mutual admiration and respect among coworkers. The pinnacle of all these activities spurring growth is strong leadership, the absence of which is extremely palpable and obvious in daily operations and the financia
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