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The Future of Mobility and Manufacturing with Game Changers, Presented by SAP

The Future of Mobility and Manufacturing with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific /10 AM Eastern

November 19th 2019: Encore: The Key to Automotive Industry Disruption: Become Customer-Obsessed

The buzz: “We see more change in the next five years than there’s been in the last 50.” (Dan Ammann, GM). The non-nimble auto industry is facing unprecedented challenges from ride- and car-sharing, electrification, autonomy, climate change regulation, new ownership and distribution models. What will it take to turn customers into fanatics, products into obsessions, employees into ambassadors, brands into religions? The experts speak. David Mingle, Qualtrics: “I've learned that people will forget what you said … [but] never forget how you made them feel” (Maya Angelou). Jordan Katz, Qualtrics

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Featured Guests

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David Mingle

David Mingle is a proven senior executive and a passionate customer experience strategist with more than 30 years of experience in the automotive industry.
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Jordan Katz

Jordan Katz, Global Head of Employee Experience Transition Programs at Qualtrics, focuses his practice on advising clients on the effective and impactful use of data and analytics to develop strategies that predict outcomes and increase performance.
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Moncombu Raju

Moncombu Raju (“Raju”) is a proven senior IT Leader and passionate about customer experience with more than 29 years of experience in the automotive industry. Raju currently serves as Director, Solution Management Automotive Industry Business Unit at SAP, with deep expertise in Aftersales solutions. He is the Sustainability lead in the IBU Automotive. Over the last 24 years, Raju has worked with large OEM’s, Suppliers, National Sales Companies and Dealer groups – globally. In his various roles, Raju has worked with customers on co-innovation and supported their digital transformation journey. Prior to joining SAP, Raju worked for Automotive Tier1 Supplier focusing on parts and engineering ch
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https://www.voiceamerica.com/show/2529/the-future-of-mobility-and-manufacturing-with-game-changers-presented-by-sap The Future of Mobility and Manufacturing with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2529/the-future-of-mobility-and-manufacturing-with-game-changers-presented-by-sap The buzz: “We see more change in the next five years than there’s been in the last 50.” (Dan Ammann, GM). The non-nimble auto industry is facing unprecedented challenges from ride- and car-sharing, electrification, autonomy, climate change regulation, new ownership and distribution models. What will it take to turn customers into fanatics, products into obsessions, employees into ambassadors, brands into religions? The experts speak. David Mingle, Qualtrics: “I've learned that people will forget what you said … [but] never forget how you made them feel” (Maya Angelou). Jordan Katz, Qualtrics: “How would you like a job where, every time you make a mistake, a big red light goes on and 18,000 people boo?” (Jacques Plante). Moncombu Raju, SAP: “The key to good decision making is not knowledge. It is understanding. We are swimming in the former. We are desperately lacking in the latter” (Malcolm Gladwell). Join us for The Key to Automotive Industry Disruption: Become Customer-Obsessed. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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