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This Feels Right: TFR

This Feels Right: TFR

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January 17th 2020: Keys to the Customer Experience Listening for accuracy, not assumptions-This Feels Right!

What are the keys to a 5 Star Customer Experience? If you want to understand how being of service and creating an exceptional experience is a must to influencing, this episode is going to feel right. TFR *Guest-Star*: Shannon Rinella, Senior Director of Global Learning + Development for Marriott International, and adjunct professor at Georgetown University’s Masters in Global Hospitality shares her passion and insights on how brands and their people can deliver exceptional experiences. PLUS: I share the tips you need to "Listen for accuracy, not your assumptions" Listening skills affect

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Featured Guest

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Shannon Rinella

Shannon specializes in helping iconic brands deliver exceptional experiences. A Senior Director of Global Learning + Development for Marriott International, and adjunct professor at Georgetown University’s Masters in Global Hospitality, Shannon combines her learning and operational expertise to craft impactful training solutions.
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