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We have seen disastrous displays of pandemic mismanagement this year. There are many examples of managing crisis in an exemplary way with incredible teamwork & camaraderie by the healthcare (s)heroes of the coronavirus epidemic. GOOD leadership does NOT start when the crisis hits us in the face. It starts years ahead by building a 2-way culture of good relationships, honesty & trust between admin. & staff. Culture is shaped by the collective attitudes & behaviors of the people who work there. It does NOT change until people change. The ultimate leadership challenge is helping people make posit
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