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If the destination of a journey is its first step, then what is the first step for a successful visual conversion? Tune in this week as Gwendolyn Galsworth, your host and visual workplace expert, continues to define the elements of your improvement infrastructure and the indispensable contribution it makes to every visual conversion. Just as a new city’s future depends on the design of a quality water system, electrical grid, and roads long before that city can prosper, so must the enterprise prepare for improvement success well before the first training class. After Gwendolyn revisits the Lam
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