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The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte
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The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

Friday at 6 AM Pacific /9 AM Eastern

February 19th 2021: Kinetic Enterprise: Humanizing B2B Experiences in a Digital World

B2B relationships are inherently complex, with buying cycles that can stretch for months, with multiple decision-makers and influencers along the way. High-value deals—and company reputations—are often on the line. Yet B2B has always been, at its core, about people. Discover insights that can help you humanize the B2B experience in an increasingly digital world. Listen in as Deloitte customer experience and transformation professionals explain how industry leaders today are using digital capabilities to deepen trust and relationships—sharing findings from Deloitte’s latest sales research.

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Featured Guests

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Tim Greulich

Tim Greulich leads Deloittes Operational cXExperience Management Practice. He has over 20 years of experience in the customer transformation space and focuses on helping organizations better leverage customer data, operational data, primary feedback, technology and advanced analytics tools to drive profitable growth at scale. Tim is a recognized thought leader in the space of Operational CX and has led multiple large scale, global experience management transformations.
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Michelle Wideman

Michelle Wideman is Onna’s first Chief Customer Officer joining the company in October 2020. In this role, Michelle is responsible for Onna’s Technical Support, Customer Success, and Professional Services teams. Michelle joined Onna from Dell Boomi, where she was the company’s Chief Customer Success Officer. Previously, she was the East Coast VP of Sales for Boomi and has over twenty years of software experience having worked at Dell via Dell Technologies, Quest Software, Imceda Software, and Embarcadero Technologies. Passionate about higher education and supporting start-ups Michelle has held past positions advisory roles at Resurface and was President of Elon University’s Alumnae Board.
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Deepak Sharma

Deepak Sharma is a founding partner and co-leader for Deloitte’s Customer Success/Customer Outcomes practice that advises, designs and executes complex customer transformations for Chief Customer/Client Officers (CCOs) in the mid-market to Fortune 500 companies. He has 20+ years of experience in high tech industry. He is an advisor to Chief Customer Officers, VP of Customer Success, CMOs and leaders of Services and Support in large organizations. Deepak is a key speaker on Customer Success (CS) and has published thought leadership articles on CS, digital transformations, support experience, networking, business innovation, brand strategy, cloud and wireless technologies. Deepak is also the D
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Meenu Agarwal

Meenu Agarwal is the Senior Vice President and GM of Customer Success at VMware. She leads Global Customer Success focusing on delivery of exceptional value-driven experiences to VMware customers across all solution areas. Meenu is a seasoned executive with extensive experience in sales, operations, customer success, and services. She has a proven track record of building high performing teams and scaling multi-billion-dollar businesses. Meenu has spent her career at leading companies including IBM, HubSpot, Open Text, Vignette, and Oracle in various Executive and Strategic management roles. Prior to VMware, she served at HubSpot, a CRM company, leading the worldwide Services business. Befor
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https://www.voiceamerica.com/show/3932/the-kinetic-enterprisetm-built-to-evolve-presented-by-deloitte The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte https://www.voiceamerica.com/show/3932/the-kinetic-enterprisetm-built-to-evolve-presented-by-deloitte B2B relationships are inherently complex, with buying cycles that can stretch for months, with multiple decision-makers and influencers along the way. High-value deals—and company reputations—are often on the line. Yet B2B has always been, at its core, about people. Discover insights that can help you humanize the B2B experience in an increasingly digital world. Listen in as Deloitte customer experience and transformation professionals explain how industry leaders today are using digital capabilities to deepen trust and relationships—sharing findings from Deloitte’s latest sales research. Among the highlights: B2B customer experience leaders were 18% more likely than laggards to have exceeded their revenue goals in the previous 12 months. We’ll ask B2B leaders Tim Greulich, Michelle Wideman, Deepak Sharma and Meenu Agarwal how they set themselves apart—in quantifiable ways—by adopting human-centric strategies and a built-to-evolve Kinetic Enterprise™ approach. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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