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Out of the Comfort Zone

Out of the Comfort Zone

Friday at 11 AM Pacific

June 4th 2021: Building Loyalty with Sandy Rogers

Loyal customers generate greater returns and even more powerful word-of-mouth advertising. Loyal employees drive customer loyalty. Regardless what industry you are in, loyalty should be on your radar screen. How do you measure loyalty, why should you, and what can you do to foster it in your customers and in your employees, even in millennials? Tune in to hear this and more.

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Featured Guest

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Sandy Rogers

Sandy Rogers is the lead author of the Wall Street Journal bestselling book Leading Loyalty: Cracking the Code to Customer Devotion. As founder and leader of FranklinCovey's Loyalty Practice, he helps organizations accelerate growth through improving customer and employee loyalty. Sandy was previously a senior vice president at Enterprise Rent­A-Car. During his 14 years there, he and his team figured out how to accurately measure and improve customer service at thousands of branches, helping to triple company revenue over 10 years. Their success inspired Fred Reichheld at Bain to create NPS - Net Promoter Score - now the global standard for measuring loyalty. In his time at Enterprise,
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https://www.voiceamerica.com/show/2450/out-of-the-comfort-zone 18/06/2021 11:00 18/06/2021 12:00 Out of the Comfort Zone https://www.voiceamerica.com/show/2450/out-of-the-comfort-zone Loyal customers generate greater returns and even more powerful word-of-mouth advertising. Loyal employees drive customer loyalty. Regardless what industry you are in, loyalty should be on your radar screen. How do you measure loyalty, why should you, and what can you do to foster it in your customers and in your employees, even in millennials? Tune in to hear this and more. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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