Your business needs to be resilient that bounces back from disruptions and adversity. You also want to make sure that you are relevant now since the future is uncertain. Should you focus on automation, go remote, digitalize your offerings, promote self-service, and discard any people, processes, and technology that don’t fit your current agenda? How to build an elastic, people-centric business that’s focused on what’s vital now while getting future-ready?
Guest 1: Bhavana Devulapally
Title: Senior Vice President & Chief Information Office, Ventas.
Guest 2: Maurice Ferrell
Title: Assistant De