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Becoming Digitally Resilient with IDC Industry Thought Leadership

Becoming Digitally Resilient with IDC Industry Thought Leadership

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September 15th 2021: Financial Intelligent Automation in the Digital Bank–Customer Exp

Welcome to Becoming Digitally Resilient with IDC Industry Thought Leadership. Today's podcast explores “Financial Intelligent Automation in the Digital Bank: Intelligent Customer Experience.” By 2022, 40% of in-branch banking transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and are fulfilled on bank-owned technology and physical locations. The IDC Financial Insights Team of Marc DeCastro, Aaron Press and Jerry Silva discuss how data and automation can improve the customer experience, from the front lines of custom

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Featured Guests

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Marc DeCastro

Marc DeCastro is Research Director for IDC Financial Insights responsible for the consumer banking engagement strategy practice. Mr. DeCastros core research coverage includes the complete omniexperience journey for the retail customer, including branch transformation, digital product strategies, contact center and onboarding. Based on his background covering the consumer banking space, Mr. DeCastros research also includes a particular emphasis on how consumer trends and habits are forming the next generation products and services that utilize current and emerging technology.
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Aaron Press

Aaron Press is Research Director for IDC Insights responsible for the Worldwide Payments practice. Mr. Press core research coverage includes bank, corporate, and merchant challenges around the evolution of payment networks, systems, and technology, fraud and security risks, and legal and regulatory issues. Aaron has held key strategic roles at leading paymentoriented companies, including LexisNexis Risk Solutions, Gemalto now Thales, Chase Paymentech now Chase Merchant Services, and Alliance Data. His experience also includes market and competitive intelligence roles at IBM and The Thomson Corp. now Thomson Reuters. In addition, prior to joining Thomson, Aaron was an analyst with IDC, cove
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Jerry Silva

Jerry Silva is program vice president for IDC Financial Insights leading the Global Banking research program. Jerry's research focuses on digital transformation in banking worldwide. He draws on over 30 years of experience in the financial services industry, covering a variety of topics, from banking infrastructures, cloud, core banking systems, technology workforce optimization, security and fraud, IT work resources, and enterprise mobility.
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