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Counterbalance Conversations with Dr. Melissa L. Strawser

Counterbalance Conversations with Dr. Melissa L. Strawser

Tuesday at 5 PM Pacific

November 16th 2021: Workplace Culture: Strategizing a Culture of Connection

Rachel Keck's Book, "Connecting Through the Static: Everyone is Not Like You," is written for those at the intersection of leading workplace culture and customer service. It teaches that practicing authenticity is the way to create sustainable workplaces that operate with integrity and generate connection. In this episode we will talk about common workplace culture questions and some of the issues with the traditional way customer service is done. Rachel believes that culture work should begin by listening to the experience of the people advocating and representing the brand, those working

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Rachel Keck

Rachel Keck is a workplace culture coach and consultant. With training in the fields of psychology, sociology, and spiritual direction, she brings a wealth of experience and curiosity to both individuals and how those individuals create a collective. She founded Mosaic-Collaborative as a resource to leaders who are responsible for workplace culture as well as a service to those that nurture the clients and customers of service-based businesses. Rachel believes authentic customer service starts with people practicing authenticity and that authentic connection can change the world in a positive way because she sees it happen every day.
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https://www.voiceamerica.com/show/4025/counterbalance-conversations-with-dr-melissa-l-strawser 06/12/2021 03:00 06/12/2021 04:00 Counterbalance Conversations with Dr. Melissa L. Strawser https://www.voiceamerica.com/show/4025/counterbalance-conversations-with-dr-melissa-l-strawser Rachel Keck's Book, "Connecting Through the Static: Everyone is Not Like You," is written for those at the intersection of leading workplace culture and customer service. It teaches that practicing authenticity is the way to create sustainable workplaces that operate with integrity and generate connection. In this episode we will talk about common workplace culture questions and some of the issues with the traditional way customer service is done. Rachel believes that culture work should begin by listening to the experience of the people advocating and representing the brand, those working hand in hand with clients and customers and delivering on brand promises. She believes in listening and giving relational tools from the ground up then clarifying culture from the top. Rachel's work is usually with customer service teams. She empowers them to show up authentically and connect . She works with leaders to help them create processes and policies that promote integrity rather than asking people to work outside their own integrity. If you are looking to define your company culture, gain clarity on your current culture, or simply to examine where you really are, this episode is for you. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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