Rachel Keck's Book, "Connecting Through the Static: Everyone is Not Like You," is written for those at the intersection of leading workplace culture and customer service. It teaches that practicing authenticity is the way to create sustainable workplaces that operate with integrity and generate connection.
In this episode we will talk about common workplace culture questions and some of the issues with the traditional way customer service is done. Rachel believes that culture work should begin by listening to the experience of the people advocating and representing the brand, those working
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