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Technology Revolution: The Future of Now

Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern

May 25th 2022: The Future of Retail and Technology: How Many Happy Returns?

The Buzz 1: Retailers expect 17.8% or $158 billion of merchandise sold during the 2022 holiday season will be returned, according to National Retail Federation. [digitalcommerce360.com] The Buzz 2: Retail returns jumped to an average of 16.6% in 2021 versus 10.6% in 2020, according to a survey by the National Retail Federation and Appriss Retail. That adds up to more than $761 billion of merchandise…in unwanted purchases that come back to retailers’ stores and warehouses and become a headache for companies that must decide whether they can resell those items, get them written off by the man

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Featured Guests

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Praful Karanth

Praful Karanth is the Industry Executive Advisor for Retail Hardlines and Supply Chain at SAP North America. Praful has over 30 years of industry and strategy consulting experience in Operations Improvement and Post-Merger Integration (PMI) as an industry practitioner and as a management consultant, advising leading Consumer Products and Retail organizations on strategic priorities from Sourcing and Procurement to Planning to Logistics and Transportation. Praful is also an advisory board member at Texas Christian University’s (TCU) Center for Supply Chain Innovation (CSCI) and at Florida Gulf Coast University’s (FGCU) Supply Chain Advisory Board.
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Victoria Wieck

Victoria Wieck is the epitome of the rags to riches American dream story. She immigrated from South Korea to America with her parents with only thirty dollars, and has built a multi-million dollar business with over $500 million in retail sales. After a series of corporate jobs, Victoria started her own company in 1989 on a shoestring budget to spend more time with her family. She’s built her successful business by following her passion for jewelry without sacrificing her family life. For the past 23 years (19 years on HSN, and 4 years on Shop HQ), Victoria has been sharing her jewelry designs with millions of viewers during her own monthly shows. She is the author of the upcoming book, Mil
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Matt Laukaitis

Matt Laukaitis is the EVP and Global General Manager of SAP’s Consumer Industries organization, responsible for the team’s people culture, business strategies, performance, and customer success. After joining SAP in 2004, Matt has held a variety of positions of increasing responsibility; prior to his current role he served as Senior Vice President and Managing Director of SAP Consumer Industries in North America. Prior to SAP, Matt held sales and sales leadership positions at IONA Technologies/Netfish, RR Donnelley, and Apple. Matt holds a Bachelor of Science degree in mechanical engineering from Lehigh University and an MBA from the Thunderbird School of Global Management, and serves on th
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Navjit Bhasin

Navjit Bhasin is a visionary expert in strategy, technology, operations, and change management. As a veteran entrepreneur and an active angel investor, he has worked in hands-on roles for several global retailers and consumer brands. Navjit has built his career as a natural problem solver, having helped retailers navigate the changing industry landscape so they can achieve peak operational efficiency, transform their customer experience, and enhance their profitability. In 2017, Navjit's company Newmine launched the industry’s first returns prevention SaaS solution, with a mission to help retailers reduce product returns and bring more clarity to their returns performance.
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Oliver Stocks

Oliver Stocks started his career at SAP Germany in 1998 as a Product Costing/Controlling consultant, instructor and project manager. In 2001, Oliver moved to Boston to drive the roll-out of SAP's newest ERP industry solution for the sportswear and fashion industry. Oliver continued his career at SAP America as a Consulting Director overseeing a team of functional, technical and PMO consultants. Oliver also served as Services Delivery Executive, driving large-scale global supply chain and digital transformation programs. After building out the Customer Success Team for Retail, Fashion and Consumer Products in North America, Oliver moved into Business Development and is currently responsible f
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https://www.voiceamerica.com/show/1981/technology-revolution-the-future-of-now 28/03/2024 06:00 28/03/2024 07:00 Technology Revolution: The Future of Now https://www.voiceamerica.com/show/1981/technology-revolution-the-future-of-now The Buzz 1: Retailers expect 17.8% or $158 billion of merchandise sold during the 2022 holiday season will be returned, according to National Retail Federation. [digitalcommerce360.com] The Buzz 2: Retail returns jumped to an average of 16.6% in 2021 versus 10.6% in 2020, according to a survey by the National Retail Federation and Appriss Retail. That adds up to more than $761 billion of merchandise…in unwanted purchases that come back to retailers’ stores and warehouses and become a headache for companies that must decide whether they can resell those items, get them written off by the manufacturer or if they must take the loss. The average rate of returns for online purchases was 20.8% — up from 18.1% in 2020. [cnbc.com] The Buzz 3: Retail in the Age of Instinct. Trends shaping CPG and retail organizations include 'Optimized Reality': CPG and retail companies are using data and digital technologies to tailor experiences, services, products, and promotions to the individual and shift from maximizing supply chains to personalizing demand chains. [www.genpact.com] We’ll ask Praful Karanth, Victoria Wieck, Matt Laukaitis, Navjit Bhasin and Oliver Stocks for their take on The Future of Retail and Technology: How Many Happy Returns? VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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