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February 15th 2010:Kerry Patterson, Bestselling Author of Crucial Conversations on Mastering Communicating and Influencing

Kerry Patterson shares how to communicate for healthy results, think before speaking, be aware of context and conditions of a discussion, and maintain respect even when disagreeing – skills ideal for individual, family, and organizational success. Learn to: Focus on goals when emotions run strong; Increase awareness of warning signs that a conversation is about to take a turn for the worse; Make it safe to talk about anything; Create healthy dialogue even when scared, angry, frustrated or hurt; Say potentially hurtful things in a way that minimizes defensiveness; Listen effectively when others

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Kerry Patterson

Kerry Patterson shares how to communicate for healthy results, think before speaking, be aware of context and conditions of a discussion, and maintain respect even when disagreeing – skills ideal for individual, family, and organizational success. Learn to: Focus on goals when emotions run strong; Increase awareness of warning signs that a conversation is about to take a turn for the worse; Make it safe to talk about anything; Create healthy dialogue even when scared, angry, frustrated or hurt; Say potentially hurtful things in a way that minimizes defensiveness; Listen effectively when others blow up or clam up; Move from discussing tough issues to taking healthy action. The show informs an
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