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March 15th 2010:Dr. Mark Goulston, Bestselling Author of Just Listen -- The Secret to Getting through to Absolutely Anyone

Mark Goulston, author of Just Listen: Discover the Secret to getting through to Absolutely Anyone, heads executive coaching at an international strategic and development firm. He shares insights that have helped Fortune 500 executives, managers and line workers achieve success. Learn communication techniques to get through to anyone: Understand how to respond quickly to take control; Get one’s own emotions under control; Make people feel felt so you can connect; Engage a person by being sincerely interested; Turn complainers and obstructers into allies; Be willing to bare one’s own neck and

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Mark Goulston

Mark Goulston, author of Just Listen: Discover the Secret to getting through to Absolutely Anyone, heads executive coaching at an international strategic and development firm. He shares insights that have helped Fortune 500 executives, managers and line workers achieve success. Learn communication techniques to get through to anyone: Understand how to respond quickly to take control; Get one’s own emotions under control; Make people feel felt so you can connect; Engage a person by being sincerely interested; Turn complainers and obstructers into allies; Be willing to bare one’s own neck and deliver an empathy jolt; Make amends with a power apology. The show informs and encourages listeners
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