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Arriving on Real Recognition Radio this week is Southwest Airlines’ Sunny Abercrombie and Leslie Shults. Air travel is seldom pleasant, with continuing cutbacks one has become accustomed to disgruntled customs agents and flight attendants. But when customers fly Southwest Airlines, travelers are often pleasantly surprised. Their vibrant corporate culture has created a positive workplace and flyers are reaping the benefits. Sunny is the Senior Director Culture Services and Leslie is the Team Leader/Planner Culture Activities. The two will show you how to create a recognition culture that filte
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