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According to Peter Drucker, “The ultimate test of management is performance!” The performance of an organization’s workforce has a powerful impact on its bottom-line. In today’s highly dynamic business environment, managing performance is about developing employees’ capacity to perform and adapt to a variety of situations, and ensure the goals are consistently being met in an effective and efficient manner. Performance management focuses on an organization’s performance—results delivered in service, product, and/or revenue. Performance management is often viewed as one of the most difficul
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