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Leadership Matters

Leadership Matters

Wednesday at 2 PM Pacific

March 09th 2011:Communicating with Heart and Skill

A manager or leader’s success relies heavily on the ability to communicate skillfully; good communication skills are foundational to managing and leading others. Most managers spend about 80% of their time communicating. Communication is as much a matter of human relationships as it is about transmitting facts. According to an article Harvard Business School Working Knowledge newsletter, a 2002 survey of 1,104 employees in organizations around the United States, 86% said their bosses thought they were good communicators, but only 17% said their bosses actually communicated effectively. From li

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Featured Guests

Jenni Frumer

JENNI FRUMER is the Associate Executive Director at the Alpert Jewish Family & Children's Service (AJFCS) and Jewish Residential and Family Service (JRFS) in West Palm Beach, Florida. She is licensed as a Clinical Social Worker and a Mental Health Counselor, has National Board Certification in Geriatric Counseling and is a National Certified Guardian. Ms. Frumer graduated from the Catholic University of America in Washington, D.C., where she earned a Masters Degree in Social Work. She also holds a Master of Science Degree in Education from Old Dominion University, Norfolk, Virginia; and a Bachelor of Science Degree from the University of Cape Town, Republic of South Africa. She has ta
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Alfonso Rodriguez

Dr. Rodriguez has worked with social services and human services programs for over 30 years. He started as a pre-school teacher and child development director in urban Detroit community colleges, and later worked in a day treatment program for young children. In his career with NHA Dr. Rodriguez has worked in the capacity of the mental health professional; education coordinator; trainer and training coordinator; social services director, program administrator, and director of training, research and evaluation. He has directed training for NHA Head Start over the past ten years including staff training, mentoring, and program outcomes. Dr. Rodriguez has been a co-investigator in a number
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