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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

November 23rd 2011:Mobility Goes Home for the Holiday

In our Era of Pervasive Mobility, most of us take the benefits of smart phones and tablet devices for granted. But it wasn’t so long ago that we didn’t have on-the-go connectivity to people, information, shopping, entertainment and work. On Nov. 23, two days before Black Friday starts the 2011 holiday season and the year’s busiest travel weekend, we’ll look at the social and business impacts of today’s ubiquitous personal mobility devices that connect people of all ages to whatever and whomever they choose, wherever they are. Meet mobility industry giants Paul Greenberg, the ‘father of CRM’;

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Featured Guests

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Paul Greenberg

Paul Greenberg is the Managing Principal of The 56 Group, LLC, a consultancy focused on the strategy, programs, systems and outcomes of customer engagement and CRM. He is the author of CRM at the Speed of Light, which has been through 4 editions, is available in 9 languages, and is often called the "Bible of CRM." Paul is currently writing a new book on customer engagement called "The Commonwealth of Self-Interest," to be published by Harvard Business Press in very early 2016. Nicknamed the "Godfather of CRM," Paul is highly active in the industry, through his work and his writing for multiple venues including ZDNet and CRM Magazine. He also chairs CRM Evolution, the annual CRM Magazine
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Sheryl Kingstone

Sheryl Kingstone is the director of Yankee Group's Enterprise Research group and a well-known industry analyst in the mobility and CRM markets, with over 18 years in the high-tech market. She helps enterprise clients make decisions on the use of technology, business processes and information to boost sales and optimize top-line business performance. Previously, she consulted with enterprise software companies in the areas of B2B e-commerce, CRM, e-services and Internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. She was awarded the 2006 CRM Influential Leaders Award and was the first female to be inducted in the CRM Hall of Fame.
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Natalie Petouhoff

Dr. Natalie Petouhoff is a Social Media ROI guest lecturer at UCLA Anderson School of Business, Adjunct Professor, Measure of PR and Marketing at Annenberg School for Communication at the University of Southern California, and Leadership and Organizational Change Management & ROI Adjunct Professor at Pepperdine University. Previously, she was Chief Strategist and Evangelist in Digital Communications, Social Media, Measurement and ROI practices with Weber Shandwick. As a Forrester Analyst, she wrote the world's first social media ROI model for PR, marketing and customer service. Her practical thought leadership helps companies understand their changing needs and the bottom-line value of acqui
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Gregory J. Dunn

Gregory J. Dunn manages the Global Product Management Group for Sybase, Inc, leading the efforts for hosted and business solutions focusing on B2C services within the mCommerce, Telco and Enterprise-related verticals. He began his career at the divestiture of AT&T, where at Pacific Telesis his milestone achievement was launching the first statewide 900mhz messaging system in the US. As Director of Product Management for Verizon Wireless at Bell Atlantic Mobile, he oversaw data and Internet product launches, including the successful BREW service offering. At start-up venture Inphomatch (Mobile 365), he served as Vice President, Carrier Services and Vice President, Americas, and helped launch
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 13/12/2017 08:00 13/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap In our Era of Pervasive Mobility, most of us take the benefits of smart phones and tablet devices for granted. But it wasn’t so long ago that we didn’t have on-the-go connectivity to people, information, shopping, entertainment and work. On Nov. 23, two days before Black Friday starts the 2011 holiday season and the year’s busiest travel weekend, we’ll look at the social and business impacts of today’s ubiquitous personal mobility devices that connect people of all ages to whatever and whomever they choose, wherever they are. Meet mobility industry giants Paul Greenberg, the ‘father of CRM’; Sheryl Kingstone, Yankee Group mobility guru; Dr. Natalie Petouhoff, leading advocate for mobility in customer service; and Gregory J. Dunn, a key player in Sybase’s revolutionary 365 mobility strategy. Pour a cup of Joe, Earl or OJ and join us for food for thought on how our untethered access to mobile content and ecommerce services affects lifestyles for individuals, communities and businesses. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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