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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

November 23rd 2011:Mobility Goes Home for the Holiday

In our Era of Pervasive Mobility, most of us take the benefits of smart phones and tablet devices for granted. But it wasn’t so long ago that we didn’t have on-the-go connectivity to people, information, shopping, entertainment and work. On Nov. 23, two days before Black Friday starts the 2011 holiday season and the year’s busiest travel weekend, we’ll look at the social and business impacts of today’s ubiquitous personal mobility devices that connect people of all ages to whatever and whomever they choose, wherever they are. Meet mobility industry giants Paul Greenberg, the ‘father of CRM’;

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Featured Guests

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Paul Greenberg

Paul Greenberg is the Managing Principal of The 56 Group, LLC, a consultancy focused on the strategy, programs, systems and outcomes of customer engagement and CRM. He is the author of CRM at the Speed of Light, which has been through 4 editions, is available in 9 languages, and is often called the "Bible of CRM." Paul is currently writing a new book on customer engagement called "The Commonwealth of Self-Interest," to be published by Harvard Business Press in very early 2016. Nicknamed the "Godfather of CRM," Paul is highly active in the industry, through his work and his writing for multiple venues including ZDNet and CRM Magazine. He also chairs CRM Evolution, the annual CRM Magazine
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Sheryl Kingstone

“Change is the law of life. And those who look only to the past or present are certain to miss the future.” (John F. Kennedy, 35th US President)
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Gregory J. Dunn

Gregory J. Dunn manages the Global Product Management Group for Sybase, Inc, leading the efforts for hosted and business solutions focusing on B2C services within the mCommerce, Telco and Enterprise-related verticals. He began his career at the divestiture of AT&T, where at Pacific Telesis his milestone achievement was launching the first statewide 900mhz messaging system in the US. As Director of Product Management for Verizon Wireless at Bell Atlantic Mobile, he oversaw data and Internet product launches, including the successful BREW service offering. At start-up venture Inphomatch (Mobile 365), he served as Vice President, Carrier Services and Vice President, Americas, and helped launch
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Natalie Petouhoff

Dr. Natalie Petouhoff, Social Business Strategist, Analyst and Consultant, is a thought leader in social media, providing unique business perspectives on how to apply social media to business. She teaches advanced social media business courses at UCLA and USC, as well as courses on a leadership and employee motivation. Her four business books and white papers are the subject of hundreds of articles in USA Today, Adage, BusinessWeek, Fast Company, The New York Times, The Wall Street Journal, Peppers and Rogers 1-to-1 Magazine and CRM Magazine, as well as national television and radio. Natalie is the emeritus president of the Los Angeles Social Media Club. She held positions as a Forrester Ana
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 24/10/2018 08:00 24/10/2018 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap In our Era of Pervasive Mobility, most of us take the benefits of smart phones and tablet devices for granted. But it wasn’t so long ago that we didn’t have on-the-go connectivity to people, information, shopping, entertainment and work. On Nov. 23, two days before Black Friday starts the 2011 holiday season and the year’s busiest travel weekend, we’ll look at the social and business impacts of today’s ubiquitous personal mobility devices that connect people of all ages to whatever and whomever they choose, wherever they are. Meet mobility industry giants Paul Greenberg, the ‘father of CRM’; Sheryl Kingstone, Yankee Group mobility guru; Dr. Natalie Petouhoff, leading advocate for mobility in customer service; and Gregory J. Dunn, a key player in Sybase’s revolutionary 365 mobility strategy. Pour a cup of Joe, Earl or OJ and join us for food for thought on how our untethered access to mobile content and ecommerce services affects lifestyles for individuals, communities and businesses. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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