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In The Cloud with Game-Changers presented by SAP
Archives Available
May 24th 2012: Double-Digit ProServe Growth: Managing Success
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The economic forecast is rosy for professional services aka ProServe firms.
Why? The cloud, says THINKstrategies’ Jeff Kaplan. “While often easier to use than traditional on-premise apps, cloud solutions still require specialized skills that most internal IT and SW development organizations don’t have. This has opened up a great opportunity for professional services firms.”
But double-digit growth has a price, notes Service Performance Insight’s Dave Hofferberth. “In 2012 ProServe revenues will top 10%, headcount growth will top 10%, hourly bill rates will increase by over 10%, and employee
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Archives Available on VoiceAmerica Business Channel
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R. David Hofferberth
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R. David Hofferberth, PE, founder and a Managing Director at Service Performance Insight, has over 30 years of experience in information technology as an industry analyst, market consultant, and product director. He is focused on the services economy; in particular, white-collar productivity issues and technologies that help people perform at their highest capacity. In 1999 Dave introduced the solution area now known as Professional Services Automation (PSA) when he published the seminal report, Professional Services Automation: Increasing Efficiencies and Profitability in Professional Services Organizations. He co-authored the groundbreaking Professional Service Maturity Model™ benchmark, n
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Jeff Kaplan
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Jeff Kaplan is the Managing Director of THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from a product-centric to services-driven solution model, including Software-as-a-Service (SaaS)
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David Sweetman
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David Sweetman is a Senior Director for SAP. David has worked for over 20 years in a variety of management, strategy, launch, business development and marketing positions in enterprise software and consulting.
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