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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

June 20th 2012:Retail Banks of the Future: For Customers, Not Bankers!

Bankers, listen up: It’s not about YOU anymore. Customers are demanding a hassle-free experience, convenience, faster transaction processing, fair fees. Gone are the days of luring them with a free toaster. Two recent blogs tell the story: “4 Reasons Why Bankers Should Think Like Retailers” and “Stop Running Banks for Bankers—Run Them for Customers.” What do the experts say? Javelin’s James Van Dyke: “In today’s increasingly always-on and real-time world, people increasingly want more control of their own ability to manage, monitor and move their money.” SAP’s Tom McAllister, former CIO, Ban

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Featured Guests

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Carl Snyder

Carl Snyder is a Senior Industry Principal in the Financial Services division for SAP in North America. His focus in on retail banking solutions – including core banking and the customer experience. His role is to provide retail banking subject matter expertise to the sales team, marketing department and the product organization. Carl came to SAP in 2009 with more than 22 years in the banking industry. Most recently, he was the President of the Zions Internet Bank at Zions Bank. Previously, he was the EVP and Director of Retail Bank Operations for Zions Bancorporation. Tom’s banking career has been focused in the retail banking space, with experience in driving branch and bank profitability
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James Van Dyke

James Van Dyke, Founder and President of Javelin Strategy & Research, has over twenty years’ experience in electronic commerce, financial services, security and payments. Javelin provides leaders with strategic and factual insights on customer transactions. Previously, he was Research Director of financial services and payments efforts for Jupiter Media Metrix; served as product director for an Internet encryption system used by Global 1000 commercial banking firms; provided Internet products strategy at Hewlett Packard; and launched an Internet banking and payments system. James presents at the US House of Representatives, Federal Reserve Banks, and professional venues. His comments reach o
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Thomas “Tom” F. McAllister

Thomas “Tom” F. McAllister brings a 35+ year financial services career to his role as a Senior Industry Principal in the Financial Services group at SAP America, Inc. He has held C-level positions on both the client and vendor sides of the banking, financial services, and information technology industries. Prior to SAP, Tom was COO Americas and Corporate Senior Vice President for System Access, a global provider of retail, wholesale and treasury systems to the financial services Industry. His executive leadership roles have included CIO and Head of Operations, Bank of Ireland U.S. Holdings; CIO, Capital City Bank Group; Head of Global Services, Sanchez Computer Associates; System Services Ma
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 20/12/2017 08:00 20/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap Bankers, listen up: It’s not about YOU anymore. Customers are demanding a hassle-free experience, convenience, faster transaction processing, fair fees. Gone are the days of luring them with a free toaster. Two recent blogs tell the story: “4 Reasons Why Bankers Should Think Like Retailers” and “Stop Running Banks for Bankers—Run Them for Customers.” What do the experts say? Javelin’s James Van Dyke: “In today’s increasingly always-on and real-time world, people increasingly want more control of their own ability to manage, monitor and move their money.” SAP’s Tom McAllister, former CIO, Bank of Ireland U.S. Holdings: ”The current state of flux makes this an excellent time to give the systems of the 1980s and 1990s a decent burial.” SAP’s Carl Snyder: “The revenue train may have left the station, but there is still ample opportunity to drive revenue growth and grow the ever-allusive wallet share that bankers crave.” Join us for Retail Banks of the Future: For Customers, Not Bankers! VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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