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August 30th 2012:The Big Bank Theory: When Customers and Regulators Vote “No Confidence,” How Can the Industry Turn the Tide?

Who trusts the banks these days? Consumers? Business customers? Merchants? Certainly not regulators or taxpayers. European banks? US banks? The problems keep piling up: money-laundering charges; manipulation of LIBOR and interchange rates; computer system cockups; market initiatives that disadvantage customers, not to mention selling customers investment products the banks actually bet against. Some customers are voting “no confidence” and coming up with new business models that cut out the banks. Then there’s a growing sense that something has to be done about too-big-to-fail. What can the ba

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Roy Stephenson

The founder and owner of Strategic Planning and Marketing (www.roystephenson.co.uk), Roy has more than 25 years in the payment card industry. While at American Express Roy launched its highly successful global commercial card business and currently advises both associations and issuers on developing business, corporate and fleet card programs. As consultant to MasterCard, Visa, Diners Club and AmEx, he works with issuers worldwide on Personal, Business, and Corporate card assignments, strategy reviews, profitability improvement, and strengthening their relationships with retail banking networks. Loyalty initiatives have included feasibility studies and business start-ups for Air M
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Ron Mazursky

Ron, a Managing Director at Market Innovations, has over 25 years of global corporate and consulting experience in product development, marketing and strategy. An expert in consumer financial services marketing in payments, he has specialized in product and business development, segmentation, and profitability improvement. His client work emphasizes product development and innovation, with extensive work in loyalty programs. Earlier, Ron founded and managed Card Associates, and served as a Director at Edgar, Dunn & Co. and Novantas LLC. This followed corporate experience at MasterCard and JP Morgan Chase. Ron has written articles, spoken at conferences, taught market segmentation in N
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