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In the future successful businesses will get 80% of their sales from repeat business and word of mouth. The key to word of mouth?
Adding value. We discuss the ways you can add value; through the environment, sensory elements, personal contact, customer requirements, information, delivery, financial and follow up.
Added value doesn’t have to cost much, just needs to be of significant advantage to the customer.
We also discuss how to get your team to think outside the box, how to maximize pay per click and the most important skill sets for an employer to learn.
Two great guests – Row
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