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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

February 27th 2013:“Precision Retail: What’ve You Done for Your Customer Lately?”

Customer experience. Have you figured out what each of your customers really, really wants? If yes, have you designed a personalized, easy, conversational experience they won’t perceive as intrusive or creepy? If no to either question, listen up. The experts speak. Paula Rosenblum, RSR: “The essence of precision retail is what I call ‘The Grand Unified Theory’ – combining the customer intimacy and knowledge of the very, very small (independents), with the economies of scale and scope of the very, very large. Yes, I stole this concept from Physics.” Vicki Cantrell, NRF: ““Perfection is the e

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Featured Guests

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Vicki Cantrell

Vicki Cantrell is NRF’s Senior Vice President, Communities and Executive Director, Shop.org. She provides strategic direction and management of Shop.org, NRF’s digital retail division, as well as oversight for all NRF business-related communities, including NRF’s CIO Council, the Association of Retail Technology Standards (ARTS), Retail Advertising and Marketing Association (RAMA), and Loss Prevention. Previously, she was COO and CIO of Tory Burch during a period of extreme growth and expansion domestically and internationally. During her storied retail career, Vicki served as CIO of Giorgio Armani Corporation and held positions with Gucci Group, Party City and JCPenney. She is a respected i
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Paula Rosenblum

Paula Rosenblum, a Managing Partner of Retail Systems Research (RSR) has more than 25 years of experience in the retail industry as both a practitioner and an analyst. She is well known for her pragmatic approach to retail. She combines thought leadership with her practical experience in her writing, speaking, and advisory engagements. Prior to joining RSR, Paula built the research practice at RSAG, served as Vice President of Aberdeen Group's Retail Research practice, and was a retail research director for AMR Research. Previous to that, she spent over 20 years as a retail technology executive including several years as a CIO with Domain Home Fashions and iParty.
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Lori Mitchell-Keller

Lori Mitchell-Keller is senior vice president of SAP’s Global Industry Business Unit for Retail, leading solution management for all SAP Retail solutions. Her team focuses on delivering end-to-end solutions that help customers build unified channels, consumer-driven supply networks, consumer insight, and integrated merchandising and marketing. Previously at SAP, Lori led Line-of-Business Solution Management for Idea-to-Delivery, overseeing delivery of end-to-end solutions in supply chain management, product lifecycle management, manufacturing, procurement, operational performance management, and business networks. Before joining SAP, she spent ten years in leadership positions with Manugist
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 13/12/2017 08:00 13/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap Customer experience. Have you figured out what each of your customers really, really wants? If yes, have you designed a personalized, easy, conversational experience they won’t perceive as intrusive or creepy? If no to either question, listen up. The experts speak. Paula Rosenblum, RSR: “The essence of precision retail is what I call ‘The Grand Unified Theory’ – combining the customer intimacy and knowledge of the very, very small (independents), with the economies of scale and scope of the very, very large. Yes, I stole this concept from Physics.” Vicki Cantrell, NRF: ““Perfection is the enemy of the good, and it takes too long. Don’t worry, be crappy.” - Vicki Cantrell, combining pieces of various quotes Lori Mitchell-Keller, SAP: “Retailers will go out of business and e-commerce will dominate UNLESS retailers use their culture to draw customers into their stores.” Join us for their insights on Precision Retail: What’ve You Done for Your Customer Lately? VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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