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Breaking Banks Fintech

Breaking Banks Fintech

Thursday at 12 Noon Pacific

June 27th 2013:When technology becomes more human, does a human provide a differentiated experience?

When we think of technology in banking we often think of 40 year old legacy mainframe systems and clunky IVR menu trees (Press 1 for banking, 2 for credit cards, etc) that are complex, unwieldy and don't exactly provide a great customer experience in comparison with sitting in front of a smiling human in a branch location. However, with the advent of technology like Siri, the baby-proof usability of iPad and the ever growing suite of apps, voice biometrics that can tell who you are when you ring your bank's call centre, etc the gap between a seamless digital experience and a great face-to-face

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https://www.voiceamerica.com/show/2193/breaking-banks-fintech 21/12/2017 12:00 21/12/2017 01:00 Breaking Banks Fintech https://www.voiceamerica.com/show/2193/breaking-banks-fintech When we think of technology in banking we often think of 40 year old legacy mainframe systems and clunky IVR menu trees (Press 1 for banking, 2 for credit cards, etc) that are complex, unwieldy and don't exactly provide a great customer experience in comparison with sitting in front of a smiling human in a branch location. However, with the advent of technology like Siri, the baby-proof usability of iPad and the ever growing suite of apps, voice biometrics that can tell who you are when you ring your bank's call centre, etc the gap between a seamless digital experience and a great face-to-face experience is shrinking. In this week's BREAKING BANK$ show we talk to Sutherland Global, Nuance, Kony and others who are leading the mobile, voice self-service technology platform boom and explore how automation, usability and new technologies are creating a service layer that might one day replace that human sitting in a physical space. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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