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Breaking Banks Fintech

Breaking Banks Fintech

Thursday at 12 Noon Pacific

July 25th 2013:Build the Necessary and Useful ... and remember trust is the new black

We are now in a time when interface is a more common experience than face to face. It is faster, easier, and simpler... or at least it should be. Banks must look for ways to build bridges to customers through these new interfaces and create customer experiences that build trust, create commonality, and increase loyalty. To reach out to those that are unbanked and underbanked, the challenge is to find ways to make the mobile app friendlier, more trustworthy, and more usable than banks have ever been. Today on Breaking Bank$, we are speaking with James Moed, lead business designer with IDEO

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Featured Guests

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Jim Marous

One of the most influential people in banking, and a top 5 Fintech influencer, Jim Marous is the co-publisher of The Financial Brand, and owner and publisher of the Digital Banking Report. Marous speaks on innovation, customer experience, marketing strategies, channel distribution, payments and digital transformation. Jim has been featured by CNBC, CNN, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Accenture and Forbes and has spoken to audiences worldwide. Marous has also advised the White House on banking policy and is a regular contributor and guest host for the Breaking Banks radio show.
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James Moed

James is a business designer and leads IDEO London’s work in financial services. His current focus is helping banks, insurance companies, and others rethink their customers’ relationship to money. His goal is to demonstrate how human-centered design of new offerings, from children’s savings to wealth management, can create value by empowering individuals, families and communities. His clients include: Generali, Bank Audi, TCL, and Camden Libraries. Before joining IDEO, James spent many years developing new business opportunities for media outlets, working with US radio station operators, Japanese comic-book publishers, and MTV Europe, among others. After earning an MBA from INSEAD, he join
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Lynn Teo

Lynn is a seasoned experience design industry leader with 15+ years experience spanning web/interactive agencies, research labs, global marketing and advertising firms, startups and educational institutions. Her specialties are web/mobile products, service design, and experience strategy supporting cross-channel ecosysteems. Lynn's overarching mission is to create positive, rewarding and holistic customer experiences. As Head of User Experience and Creative Director in several NYC-based agencies previously, she created blended SoLoMo digital experiences that combine e-commerce, content and social engagement. She is active in the NY startup community offering mentorship in lifestyle pr
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https://www.voiceamerica.com/show/2193/breaking-banks-fintech 24/05/2018 12:00 24/05/2018 01:00 Breaking Banks Fintech https://www.voiceamerica.com/show/2193/breaking-banks-fintech We are now in a time when interface is a more common experience than face to face. It is faster, easier, and simpler... or at least it should be. Banks must look for ways to build bridges to customers through these new interfaces and create customer experiences that build trust, create commonality, and increase loyalty. To reach out to those that are unbanked and underbanked, the challenge is to find ways to make the mobile app friendlier, more trustworthy, and more usable than banks have ever been. Today on Breaking Bank$, we are speaking with James Moed, lead business designer with IDEO, Jim Marous, author of Bank Marketing Strategy, and Lynn Teo, an experienced design industry leader to find out what changes banks need to make and how they need to "mobilize" in order to create the best customer journey. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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