SIGN-UP NOW! SIGN-UP NOW! Click to become a VoiceAmerica Member for Free!
Voiceamerica radio logo
voiceamerica-business radio logo
Apple logo Google Play Store Kindle store
Breaking Banks Fintech

Breaking Banks Fintech

Thursday at 12 Noon Pacific

July 25th 2013:Build the Necessary and Useful ... and remember trust is the new black

We are now in a time when interface is a more common experience than face to face. It is faster, easier, and simpler... or at least it should be. Banks must look for ways to build bridges to customers through these new interfaces and create customer experiences that build trust, create commonality, and increase loyalty. To reach out to those that are unbanked and underbanked, the challenge is to find ways to make the mobile app friendlier, more trustworthy, and more usable than banks have ever been. Today on Breaking Bank$, we are speaking with James Moed, lead business designer with IDEO

Read more
Share Email SHARE
Download PDF DOWNLOAD PDF
Get Code GET CODE

Tune in

Thursday at 12 Noon Pacific Time on VoiceAmerica Business Channel
LISTEN LIVE
EPISODE ON DEMAND
VIEW HOST PAGE
Questions? Comments?
Call In Live!
Toll Free: 1-866-472-5790
Intl: 001-480-398-3352

Featured Guests

Guest Image

Jim Marous

Jim is an industry leading direct marketing strategist and business developer, specializing in creating innovative, multichannel solutions that drive revenue through acquisition, engagement, expanding share of wallet and retention. He has successfully launched new products and services as well as built and reinforced existing products and brands. He believes that any marketing challenge is best met head on with focus, enthusiasm, teamwork and an open mind. As a frequent industry speaker, author and recognized authority on measured media, he works with clients and key marketing executives in trying to use customer and prospect insight to drive bottom line results. His industry experience in
Read more

James Moed

James is a business designer and leads IDEO London’s work in financial services. His current focus is helping banks, insurance companies, and others rethink their customers’ relationship to money. His goal is to demonstrate how human-centered design of new offerings, from children’s savings to wealth management, can create value by empowering individuals, families and communities. His clients include: Generali, Bank Audi, TCL, and Camden Libraries. Before joining IDEO, James spent many years developing new business opportunities for media outlets, working with US radio station operators, Japanese comic-book publishers, and MTV Europe, among others. After earning an MBA from INSEAD, he join
Read more

Lynn Teo

Lynn is a seasoned experience design industry leader with 15+ years experience spanning web/interactive agencies, research labs, global marketing and advertising firms, startups and educational institutions. Her specialties are web/mobile products, service design, and experience strategy supporting cross-channel ecosysteems. Lynn's overarching mission is to create positive, rewarding and holistic customer experiences. As Head of User Experience and Creative Director in several NYC-based agencies previously, she created blended SoLoMo digital experiences that combine e-commerce, content and social engagement. She is active in the NY startup community offering mentorship in lifestyle pr
Read more

Share This Episode

facebook Share On Facebook
twitter Share On Twitter
Linkedin Share On LinkedIn
Share Email Share this E-mail
https://www.voiceamerica.com/show/2193/breaking-banks-fintech 22/10/2017 03:00 22/10/2017 04:00 Breaking Banks Fintech https://www.voiceamerica.com/show/2193/breaking-banks-fintech We are now in a time when interface is a more common experience than face to face. It is faster, easier, and simpler... or at least it should be. Banks must look for ways to build bridges to customers through these new interfaces and create customer experiences that build trust, create commonality, and increase loyalty. To reach out to those that are unbanked and underbanked, the challenge is to find ways to make the mobile app friendlier, more trustworthy, and more usable than banks have ever been. Today on Breaking Bank$, we are speaking with James Moed, lead business designer with IDEO, Jim Marous, author of Bank Marketing Strategy, and Lynn Teo, an experienced design industry leader to find out what changes banks need to make and how they need to "mobilize" in order to create the best customer journey. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
Email Host Email the Host

Connect with VoiceAmerica

Download our mobile apps
App store Google play Blackberry store
GPlus Facebook Twitter Linkedin Social Media
Va Press pass