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Most organizations want to improve efficiency & customer service, simplify operations and reduce costs. They often look to computer systems and software to achieve these goals. However, simply automating processes with new software can lead to greater challenges and expenses without achieving the original goals. The name 'Business Process Reengineering' (BPR), was coined in 1990 by Michael Hammer in the Harvard Business Review. His main idea is that we should eliminate work that does not add value, rather than find ways to automate it. BPR provides a framework for the development and deplo
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