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Managing change can be one of the most difficult leadership challenges to face. However, when the change effort is mandated by an external entity and the change impacts an entire system of care in a geographic area that encompasses several cities in two states, “challenging” becomes a bit of an understatement. Join our hosts John Jeanetta and Jenni Frumer, and their guests: Joanie Poore, Director of Homeless Services at Heartland Family Service and Rachel Olive, Director of Metro Home BASE, as they discuss their efforts to create a federally-mandated coordinated access system for people expe
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