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Quantum Business Insights with Olivia Parr-Rud

Quantum Business Insights with Olivia Parr-Rud

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January 17th 2014:Moving Up: A Guide to Success with John Tschohl

Do you feel stuck in your current position? Would you like to advance your career but don’t know how? Do you wonder why success seems to come so easily to some people? In our highly volatile global economy, new opportunities arise every day. But to really leverage them, we must be ready and have a plan of action. Today’s guest, John Tschohl, will share his secrets for ‘Moving Up’ in our careers and in our lives. He says, “The road to success is a process. Once you identify your dreams, turn them into actionable goals, address the issues in your character, desire and skill set, and resolve to

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John Tschohl

John Tschohl is called the “Guru of customer service” by USA Today, Time and Entrepreneur magazines. He is a best-selling author and internationally recognized service strategist and president of Service Quality Institute. For the last 31 years, he has solely focused on helping organizations drive a service culture and create a customer experience through his technology built on practicality, simplicity and common sense. With his credibility and focus on empowerment, he understands what drives success and has the ability to communicate these principles to top executives as well as their workforce. Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover
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