SIGN-UP NOW! SIGN-UP NOW! Click to become a VoiceAmerica Member for Free!
Voiceamerica radio logo
voiceamerica-business radio logo
Apple logo Google Play Store Kindle store
Future of Business with Game Changers, Presented by SAP

Future of Business with Game Changers, Presented by SAP

Thursday at 7 AM Pacific

March 06th 2014:Future of Customer Experience: Fast Forward

The buzz: User experience. The past decade has seen an accelerated, pervasive evolution in the B2C and B2B user experience, with the introduction and adoption of mobile technology at its core. Consumers have come to expect–and demand– intuitive simplicity in apps, speed-to-satisfaction and personalized customer experiences. If this rapid pace of change continues with more technical advances in hardware and networks, how will we interact with our computers in the next five years? Put simply, will technology, business trends, and culture limit or knock the socks off of tomorrow’s buyers and us

Read more
Share Email SHARE
Download PDF DOWNLOAD PDF
Get Code GET CODE

Tune in

Thursday at 7 AM Pacific Time on VoiceAmerica Business Channel
LISTEN LIVE
EPISODE ON DEMAND
VIEW HOST PAGE
Questions? Comments?
Call In Live!
Toll Free: 1-866-472-5790
Intl: 001-480-398-3352

Featured Guests

Guest Image

Jeremy Cox

Jeremy Cox, Principal Analyst at Ovum, leads the research and insights into CRM and its potential for spearheading customer-driven business transformation. After joining Ovum in 2012, he established the broader customer-adaptive enterprise context identifying eight core attributes organizations need to be persistently relevant to their customers: leadership, an engaged workforce, collaborative, sensing capabilities to generate insight and foresight, a superior customer experience, continuous innovation, connected and frictionless processes, and an adaptive enterprise architecture. Before Ovum, Jeremy ran his own transformational CRM consultancy, with clients including HP, Microsoft, Carlson
Read more
Guest Image

Jaco Van Eeden

Jaco Van Eeden, a Partner at Deloitte Consulting and a Global Enterprise Usability and User Experience (UX) Design Leader, designs and implements usability and mobile software products to simplify the day-in-the-life user experience. He has been building teams and practices to deliver Enterprise Business Transformations to Fortune 500 clients for over 20 years. Jaco is lead architect of the User Experience Platform for Cloud-based Enterprise Usability and Mobile solutions, combining business processes, analytics, social/collaboration and content in intuitive, persona-based day-in-the-life mobile and web solutions (sales, procurement, maintenance, logistics, customer self-service, HR). He hel
Read more
Guest Image

Peter Spielvogel

Peter Spielvogel is Senior Director of Product Marketing for the SAP Imagineering team. He works with SAP customers to explore disruptive technologies, business models, and market opportunities across cloud computing, mobility, big data, and user experience - and productize these ideas. Peter is leading the go-to-market activities for SAP Screen Personas, a solution that allows customers to drive productivity through personalization. He brings more than 20 years of experience in marketing, product management, sales, and software development to this role. Peter joined SAP in 2011 from HP, where he led global product marketing for a global product marketing team for data center and cloud manag
Read more

Share This Episode

facebook Share On Facebook
twitter Share On Twitter
Linkedin Share On LinkedIn
Share Email Share this E-mail
https://www.voiceamerica.com/show/2307/future-of-business-with-game-changers-presented-by-sap Future of Business with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2307/future-of-business-with-game-changers-presented-by-sap The buzz: User experience. The past decade has seen an accelerated, pervasive evolution in the B2C and B2B user experience, with the introduction and adoption of mobile technology at its core. Consumers have come to expect–and demand– intuitive simplicity in apps, speed-to-satisfaction and personalized customer experiences. If this rapid pace of change continues with more technical advances in hardware and networks, how will we interact with our computers in the next five years? Put simply, will technology, business trends, and culture limit or knock the socks off of tomorrow’s buyers and users? The experts speak. Jeremy Cox, Ovum: “90 percent of firms are flying blind and at risk of becoming irrelevant.” Jaco Van Eeden, Deloitte: “Enterprise users should not need any training to use the enterprise systems.” Peter Spielvogel, SAP: “You’ve got to start with the customer experience and work backwards to the technology.” (Steve Jobs, at worldwide developer conference in 1997). Join us for The Future of Customer Experience: Fast-Forward VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
Email Host Email the Host

Connect with VoiceAmerica

Download our mobile apps
App store Google play Blackberry store
GPlus Facebook Twitter Linkedin Social Media
Va Press pass